Delete Your Account

You can delete your KhmerRooms account at any time, and you do not need the app installed to do it. Deleting your account is permanent — it cannot be undone, and we cannot restore an account once it has been deleted.

1. Delete From the App

If you have the KhmerRooms app installed:

1. Open the app and go to Account
2. Tap Privacy & Security
3. Scroll to Delete account
4. Type DELETE to confirm

Your account is deleted immediately and you are signed out on every device.

2. Delete by Email

If you no longer have the app, have lost access to your phone, or would simply prefer we do it for you, email support@khmerrooms.com from the email address on your account, with the subject “Delete my account”.

We will confirm your identity before acting on the request, and complete it within 30 days. If you signed up through Telegram and are not sure which email is on your account, say so in the message and we will help you identify it.

3. What Gets Deleted

When your account is deleted, we remove the following from your account record:

• Your name and phone number
• Your email address and password
• Your profile photo
• Your Telegram link, if you connected one
• Your mobile notification token, so we can no longer send you push notifications
• Your saved favourites and personal settings

Your sign-in credentials are destroyed at the same time, so the account can never be logged into again.

4. What We Have to Keep

We cannot delete everything, and we would rather be straightforward about why. Records of bookings you actually made are financial and legal records — for us, for the hotel you stayed at, and for the tax authorities.

After deletion we retain:

• Booking records — including the guest name, email address and phone number given at the time of booking, the hotel, the dates and the amount
• Payment and refund references — transaction identifiers needed to reconcile money with our payment provider. We never store card numbers.
• Reviews you published — these stay visible to help other travellers, but are no longer connected to an active account

We keep these for as long as Cambodian accounting and tax law requires, and for as long as a payment dispute or chargeback could still be raised against the transaction. They are not used for marketing, and they are not sold or shared for advertising.

Copies may also persist briefly in encrypted database backups, which are rotated and overwritten automatically on our normal backup schedule.

5. Before You Delete

• Upcoming stays are not cancelled by deleting your account. Cancel any booking you no longer want first, so the hotel's cancellation policy is applied properly and any refund you are owed can reach you.
• Hotel owners: if you have active listings or a payout still pending, contact support@khmerrooms.com before deleting, so your properties and outstanding payments are handled correctly.
• You are welcome to sign up again later with the same email address or Telegram account — deleting releases them for reuse — but it will be a new, empty account.

6. Questions

For anything about deletion or your data, contact support@khmerrooms.com. Our full Privacy Policy explains everything else we collect and why.