Last updated: July 2026
KhmerRooms ("we," "us," or "our") is an online booking platform that connects travelers with hotels, guesthouses, and villas across Cambodia. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website at www.khmerrooms.com and our mobile app for Android and iOS.
This policy applies to all users: guests booking accommodation and hotel owners listing properties on our platform.
If you log in or link your account via Telegram, we receive your Telegram user ID, username, first name, last name, and profile photo from Telegram's Login Widget. This data is used solely to authenticate your identity and link it to your KhmerRooms account. We do not access your Telegram messages or contacts.
If you use the KhmerRooms mobile app and choose to allow notifications, we store a push notification token issued by your device’s operating system. It lets us send you booking confirmations, check-in reminders, and account notices. It identifies your device, not you personally, and it cannot be used to read anything on your phone.
Notifications are optional. You can decline them when asked, turn them off later in your phone settings, or switch them off inside the app. We delete the token when you disable notifications or delete your account.
The app does not request access to your location, camera, photos, contacts, or messages, and it contains no advertising or analytics trackers.
We do not use your information for third-party advertising or sell your data to data brokers.
When a booking is confirmed, we share the guest's name, contact details, and booking dates with the hotel owner so they can prepare for your arrival. Hotel owners do not receive your payment details beyond confirmation of payment status.
Conversely, when a guest views a hotel listing, the hotel's name, address, photos, pricing, and cancellation policy are displayed. Hotel owners' personal contact information is not publicly visible.
We share data with trusted third-party service providers who help us operate the platform, including email delivery (booking confirmations), payment processing (ABA PayWay / KHQR), cloud hosting (Vercel, Neon), and error monitoring. These providers are bound by confidentiality agreements and may only use your data to provide services to us.
We may disclose personal data if required by Cambodian law, court order, or to protect the safety and rights of our users or the public.
KhmerRooms uses KHQR (via ABA PayWay) for payment processing. When you pay, your payment is handled directly by ABA PayWay's secure infrastructure — we receive a transaction reference and confirmation status only. We do not store, process, or have access to your full card number, CVV, or bank credentials.
Hotel owners receive payouts to their registered ABA or bank account. We store only the account details necessary for disbursement, protected under our security controls.
We use cookies and local storage for:
We do not use cookies for targeted advertising. You can clear cookies via your browser settings, but doing so will log you out of your account.
We take reasonable technical and organisational measures to protect your data, including:
No system is completely secure. If you believe your account has been compromised, please contact us immediately at support@khmerrooms.com. In the event of a data breach that affects your rights, we will notify you within a reasonable timeframe as required by applicable law.
You have the right to:
To exercise any of these rights, contact us at support@khmerrooms.com or use the Delete Account option in your account settings. We will respond within 30 days. If you no longer have access to your account or the app, our account deletion page explains how to request deletion by email.
KhmerRooms is not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Our platform may contain links to third-party websites (e.g., hotel social media pages or Google Maps). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any personal information.
KhmerRooms is based in Cambodia and our servers are operated by Vercel (United States) and Neon (cloud infrastructure). By using our platform, you consent to your data being processed in these jurisdictions. We ensure that any such transfers comply with applicable data protection standards.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by email or via a notice on the platform at least 14 days before the change takes effect. Your continued use of KhmerRooms after the effective date constitutes acceptance of the updated policy.
For privacy questions, data requests, or concerns, please contact: