KhmerRooms Partner Terms

This Hotel Partner Agreement ("Agreement") is a legally binding contract between KhmerRooms and the Hotel Partner identified below. Its purpose is to govern the terms under which KhmerRooms lists and promotes the Hotel Partner's accommodation on the KhmerRooms Platform, manages guest referrals, and upon activation of the KhmerRooms payment system collects and disburses booking payments on behalf of the Hotel Partner.

This Agreement grants the Hotel Partner a Launch Incentive: zero (0%) commission on the Hotel Partner's first ten (10) Qualifying Bookings made through the Platform, in acknowledgement of the trust and cooperation extended during the Platform's early growth phase.

Throughout this Agreement, the following terms shall have the meanings assigned to them:

“Platform”

means the KhmerRooms website (khmerrooms.com), iOS application, Android application, and all associated digital services.

“Hotel Partner”

means the accommodation provider identified as Party B in Article 2.

“Guest”

means any traveller who discovers the Hotel Partner's property through the Platform and is directed by KhmerRooms to contact, reserve, or stay at the property.

“Booking”

means a confirmed reservation for accommodation at the Hotel Partner's property made through the Platform.

“Commission”

means the percentage of the base room rate retained by KhmerRooms per confirmed Booking, charged from the eleventh (11th) Qualifying Booking onward in accordance with Article 4 and Article 6.

“Qualifying Booking”

means a Booking made through the Platform which the Guest has completed — that is, the Guest has checked in and checked out, and the Booking has been marked as checked out in the KhmerRooms partner dashboard. A Booking that is cancelled by either party, refunded in full, or recorded as a no-show is not a Qualifying Booking and does not count toward the Launch Incentive.

“KHQR”

means the standardised QR payment infrastructure operated by the National Bank of Cambodia under the Bakong system.

“ABA PayWay”

means the payment gateway and payout API operated by Advanced Bank of Asia Limited (ABA).

“Launch Incentive”

means the Hotel Partner's entitlement to zero (0%) commission on its first ten (10) Qualifying Bookings, as set out in Article 4.

“Discount Campaign”

means a promotional campaign organised by KhmerRooms in which the Hotel Partner may voluntarily elect to participate, on the terms set out in Article 6.4.

“Standard Listed Rate”

means the full, tax-inclusive room rate set by the Hotel Partner for a room type under Article 5.1, before any discount.

“Hotel Discounted Rate”

means the rate resulting from any discount the Hotel Partner elects to apply to its own Standard Listed Rate under Article 5.4. Where no such discount is set, it is equal to the Standard Listed Rate.

“Campaign Rate”

means the rate payable by the Guest after a Discount Campaign discount has been applied to the Hotel Discounted Rate, as set out in Article 6.4.2.

“Standard Tier Rate”

means the commission applicable to the Hotel Partner under the volume tier table in Article 6.2, before any Promotional Placement or Discount Campaign adjustment.

“Promotional Placement”

means either of the optional monthly promotional tiers described in Article 6.5 — Featured Placement or Premium Placement — which the Hotel Partner may elect or decline at its discretion.

“Featured Placement”

means the optional monthly promotional tier described in Article 6.5 carrying an uplift of five (5) percentage points.

“Featured Rate”

means the commission payable while Featured Placement is active, being the Standard Tier Rate plus five (5) percentage points, subject to the ceiling in Article 6.3.

“Premium Placement”

means the optional monthly promotional tier described in Article 6.5 carrying an uplift of ten (10) percentage points and the highest placement KhmerRooms offers.

“Premium Rate”

means the commission payable while Premium Placement is active, being the Standard Tier Rate plus ten (10) percentage points, subject to the ceiling in Article 6.3.

“Rate Parity”

means maintaining room rates on the Platform that are equal to or better than rates offered on any other online booking channel.

4.1 Zero Commission on the First Ten Bookings From the Signing Date of this Agreement, KhmerRooms will charge zero (0%) commission on the Hotel Partner's first ten (10) Qualifying Bookings. For each of those ten Bookings, the Hotel Partner receives one hundred percent (100%) of the amount paid by the Guest, inclusive of the service fee and of the taxes the Hotel Partner remits. Commission becomes payable in accordance with Article 6 from the eleventh (11th) Qualifying Booking onward. The Launch Incentive is granted once per property and is not transferable between properties, owners, or listings.

4.2 What Counts Toward the First Ten Bookings Only Qualifying Bookings count toward the Launch Incentive. A Booking is counted on the date the Guest checks out. Bookings are counted per property; where the Hotel Partner operates more than one property under this Agreement, each property carries its own separate allowance of ten (10) Qualifying Bookings.

Bookings that are cancelled by the Guest or by the Hotel Partner, refunded in full, recorded as no-shows, or made by the Hotel Partner or its affiliates for the purpose of consuming the allowance, do not count toward the Launch Incentive and do not exhaust it. KhmerRooms' records in the partner dashboard shall be the reference record of the count, and the running balance is visible to the Hotel Partner at all times.

Upon receiving this notice, the Hotel Partner may accept the terms (by continuing to operate under this Agreement) or provide written notice of termination in accordance with Article 13. No penalty shall apply for termination at this stage, and any Bookings already confirmed must still be honoured.

4.6 Expiry of the Launch Incentive The Launch Incentive expires on the earlier of (a) completion of the Hotel Partner's tenth (10th) Qualifying Booking, or (b) six (6) months from the Signing Date. Any unused portion of the ten (10) commission-free Bookings lapses on expiry and has no cash value. KhmerRooms may extend the six (6) month period at its sole discretion, in writing.

4.7 Hotel Partner Marketing Campaign As an additional benefit of Hotel Partner status, KhmerRooms may, at its sole discretion, dispatch a KhmerRooms team to the Hotel Partner's property to conduct an on-site marketing campaign. This may include photography, videography, and content creation intended to promote both the Hotel Partner's property and the KhmerRooms Platform.

5.2 Accuracy and Updates The Hotel Partner is solely responsible for the accuracy of all content provided. KhmerRooms reserves the right to edit listing content for formatting, grammar, or platform consistency, but shall not materially alter factual descriptions without the Hotel Partner's consent.

5.3 Rate Parity The Hotel Partner agrees to maintain Rate Parity — that is, room rates listed on the KhmerRooms Platform shall be equal to or better than rates available on any other online distribution channel, including Booking.com, Agoda, or the Hotel Partner's own website. This clause applies from the Signing Date onward, including during the Launch Incentive. Rates the Hotel Partner sets under Article 5.4, and Campaign Rates under Article 6.4, are excluded from this obligation, as set out in Article 6.4.9.

5.4 Hotel-Set Discounted Rates The Hotel Partner may, at its sole discretion and at any time, set a discount against its own Standard Listed Rate for any room type, producing a Hotel Discounted Rate. Such a discount may be applied, varied, or removed by the Hotel Partner at any time through the partner dashboard, without notice to KhmerRooms and without affecting Bookings already confirmed. The Hotel Partner bears the full cost of any discount it sets itself. Commission is calculated on the rate actually paid by the Guest in accordance with Article 7.6.2, and KhmerRooms shall not calculate commission on the Standard Listed Rate where a lower rate was paid.

6.1 Launch Incentive — Zero Commission on the First Ten Bookings As stated in Article 4.1, no commission shall be charged on the Hotel Partner's first ten (10) Qualifying Bookings. The tiered commission structure below takes effect from the eleventh (11th) Qualifying Booking onward, or on expiry of the Launch Incentive under Article 4.6, whichever occurs first.

6.2 Active Commission Tiers From the eleventh (11th) Qualifying Booking onward, KhmerRooms shall retain the following commission on each confirmed Booking, calculated as a percentage of the base room rate paid by the Guest. Bookings made commission-free under the Launch Incentive are excluded from the monthly booking volume used to determine the applicable tier, and are counted only from the eleventh (11th) Qualifying Booking onward.

6.3 Commission Ceiling and Floor The commission shall never exceed twenty-three percent (23%) under any circumstance, including Featured Placement, Premium Placement, promotional campaigns, or special arrangements. The minimum commission, once the Launch Incentive has been used in full or has expired, shall be eight percent (8%). For the avoidance of doubt, the eight percent (8%) floor does not apply during the Launch Incentive, when the commission is zero percent (0%). These limits are otherwise absolute.

6.4 Promotional Discount Campaigns

6.4.1 Purpose and Voluntary Participation KhmerRooms may from time to time organise promotional discount campaigns on the Platform, whether platform-wide, seasonal (for example Water Festival or Khmer New Year), city-specific, or targeted at a defined guest segment (each, a "Discount Campaign"). Participation in any Discount Campaign is entirely voluntary and is decided by the Hotel Partner campaign by campaign. A decision not to participate is not a breach of this Agreement and shall not, of itself, affect the Hotel Partner's commission tier, search ranking, listing status, or any other right under this Agreement.

For the avoidance of doubt, the campaign discount is calculated on the Hotel Discounted Rate and not on the Standard Listed Rate. The two discounts are applied in sequence rather than added together, so the combined reduction against the Standard Listed Rate is smaller than the sum of the two percentages. The Campaign Rate is the amount payable by the Guest and is the amount collected by KhmerRooms under Article 7.1.

This breakdown shall be provided before the opt-in deadline, so that the Hotel Partner's decision to participate is made with full knowledge of the resulting rate and net proceeds. KhmerRooms shall also display the discount to Guests on the Platform in a manner that is accurate and not misleading.

Illustrative example. The Hotel Partner's Standard Listed Rate is USD 50.00. The Hotel Partner has set its own discount of twenty percent (20%), giving a Hotel Discounted Rate of USD 40.00. A Discount Campaign applies a further ten percent (10%), giving a Campaign Rate of USD 36.00. The total effective discount against the Standard Listed Rate is twenty-eight percent (28%), not thirty percent (30%). The Hotel Partner has declared USD 3.91 of the Campaign Rate as the tax component, so the base room rate is USD 32.09. At a commission of thirteen percent (13%), KhmerRooms retains USD 4.17 and the Hotel Partner receives USD 31.83, from which it remits USD 3.91 in taxes.

6.4.5 Opting In Participation takes effect only upon the Hotel Partner's express written acceptance, given through the partner dashboard or by written confirmation to KhmerRooms before the stated deadline. Silence, non-response, or continued use of the Platform shall not constitute acceptance. KhmerRooms shall not enrol the Hotel Partner in any Discount Campaign, nor apply any campaign discount to the Hotel Partner's rates, without that express acceptance. The Hotel Partner may opt in for some room types and not others, where the Campaign Notice permits.

6.4.6 Commission Base and Adjustment Commission on a campaign Booking is calculated on the base room rate component of the Campaign Rate actually paid by the Guest, determined in accordance with Article 7.6.2. Neither the Standard Listed Rate nor the Hotel Discounted Rate is used as the commission base for a campaign Booking.

Where the Hotel Partner opts in, the commission stated in the Campaign Notice applies to Bookings made within that campaign's booking window, in place of the Hotel Partner's standard tier rate under Article 6.2, for the duration of that campaign only. Any upward adjustment shall not exceed five (5) percentage points above the Hotel Partner's standard tier rate and shall in no event cause the commission to exceed the ceiling in Article 6.3. Where a Promotional Placement is also active, the two adjustments do not stack and Article 6.5.8 applies. On the close of the campaign booking window, the Hotel Partner's commission reverts automatically to its Standard Tier Rate. No campaign commission adjustment shall be applied retrospectively to Bookings confirmed before the campaign booking window opened.

6.4.7 Changes to the Hotel Discounted Rate During a Campaign The Hotel Partner retains the right to change its Standard Listed Rate and its own discount at any time, including during a Discount Campaign. Where a rate is changed during a campaign booking window, the campaign discount is applied to the Hotel Discounted Rate in effect at the moment each Booking is made, and Bookings already confirmed are unaffected. The Hotel Partner shall not, however, increase its rates for the purpose of offsetting or neutralising a campaign discount it has opted into. Where KhmerRooms reasonably determines that a rate increase has been made for that purpose, it may remove the Hotel Partner's listing from the campaign on written notice, without penalty to either party.

6.4.8 Interaction with the Launch Incentive Where a campaign Booking is one of the Hotel Partner's first ten (10) Qualifying Bookings, the Launch Incentive under Article 4 prevails: the commission on that Booking is zero percent (0%) and no campaign commission adjustment applies. Campaign Bookings count toward the Launch Incentive on the same basis as any other Qualifying Booking.

6.4.9 Rate Parity During a Campaign Neither the Hotel Discounted Rate nor a Campaign Rate breaches the Rate Parity obligation in Article 5.3, and neither becomes the Hotel Partner's baseline rate for the purpose of that obligation once the campaign has ended. The Hotel Partner is not required to extend the Campaign Rate to any other distribution channel.

6.4.10 Withdrawal from a Campaign The Hotel Partner may withdraw from a Discount Campaign at any time before the campaign booking window opens, by written notice and without penalty. After the booking window has opened, withdrawal takes effect prospectively only: KhmerRooms will restore the Hotel Partner's rates to the Hotel Discounted Rate and remove the listing from the campaign within one (1) business day, and all campaign Bookings already confirmed must be honoured at the Campaign Rate and campaign commission.

6.4.11 No Guarantee of Volume KhmerRooms makes no representation or warranty as to the number of Bookings, level of traffic, or revenue that any Discount Campaign will produce. KhmerRooms is under no obligation to run any Discount Campaign, and the frequency, timing, and scope of campaigns are at its sole discretion. This Article confers no right on the Hotel Partner to demand inclusion in any campaign.

6.5 Featured Placement & Premium Placement (Optional Monthly Promotional Tiers)

6.5.1 Nature of Promotional Placement KhmerRooms may make available two optional promotional tiers — "Featured Placement" and "Premium Placement" — under which a participating property receives enhanced visibility on the Platform in exchange for an increased commission. Both are entirely optional. The Hotel Partner is under no obligation to elect either, and a decision not to elect one is not a breach of this Agreement and shall not, of itself, affect the Hotel Partner's commission tier, ordinary search ranking, listing status, or any other right under this Agreement.

No other charge, listing fee, or monthly fee is payable for either Promotional Placement. The increased commission is the only consideration.

6.5.3 Activation A Promotional Placement takes effect only upon the Hotel Partner's express written election, made through the partner dashboard or by written confirmation to KhmerRooms. Silence, non-response, or continued use of the Platform shall not constitute an election. KhmerRooms shall not activate a Promotional Placement, nor charge the Featured Rate or Premium Rate, without that express election. An election made during a calendar month takes effect from the first day of the following calendar month, unless KhmerRooms confirms an earlier activation date in writing.

6.5.4 Monthly Term and Cancellation A Promotional Placement runs for one (1) calendar month at a time and renews automatically for each successive calendar month until cancelled. There is no minimum term beyond the current month and no cancellation fee. The Hotel Partner may cancel at any time by written notice through the partner dashboard or to KhmerRooms; cancellation takes effect at the end of the calendar month in which notice is given, and the Hotel Partner's commission reverts automatically to its Standard Tier Rate from the first day of the following month. KhmerRooms shall confirm each activation, renewal, and cancellation in writing.

6.5.5 Which Bookings Are Charged at the Uplifted Rate The Featured Rate or Premium Rate applies to Bookings confirmed during a month in which that Promotional Placement is active, irrespective of the dates of stay. Bookings confirmed before activation, or after cancellation has taken effect, are charged at the Standard Tier Rate. Neither rate shall be applied retrospectively to any Booking confirmed before the Promotional Placement became active.

6.5.6 What a Promotional Placement Provides While active, KhmerRooms will provide enhanced visibility for the Hotel Partner's listing, which may include elevated positioning in search results, a visual badge on the listing, and inclusion on destination or campaign pages. Premium Placement ranks above Featured Placement wherever both appear. KhmerRooms may vary the form that enhanced visibility takes, on written notice. KhmerRooms makes no representation or warranty as to any specific ranking position, level of traffic, number of Bookings, or revenue resulting from a Promotional Placement.

6.5.7 Availability During the Launch Incentive A Promotional Placement may be elected at any time, including while the Hotel Partner's Launch Incentive under Article 4 remains unused. Where a Promotional Placement is active during the Launch Incentive, Article 4.1 prevails: the commission on a Qualifying Booking is zero percent (0%) and no Featured Rate or Premium Rate is charged on it. The Hotel Partner therefore receives the enhanced visibility at no cost until its Launch Incentive is used in full or expires under Article 4.6, from which point the elected rate applies in the ordinary way.

6.5.8 Interaction with Discount Campaigns Where a Promotional Placement is active and the Hotel Partner has also opted in to a Discount Campaign carrying a commission adjustment under Article 6.4.6, the two adjustments shall not be added together. The higher of the applicable Featured Rate or Premium Rate and the campaign commission applies, and in no case shall the combined result exceed the ceiling in Article 6.3.

6.5.9 Availability and Withdrawal KhmerRooms may offer either Promotional Placement in some cities and not others, may limit the number of properties featured in any city or period, and may allocate available places at its discretion. KhmerRooms may withdraw either Promotional Placement as a product on thirty (30) days' written notice, in which case affected Hotel Partners revert to their Standard Tier Rate at the end of the notice period with no penalty. This Article confers no right on the Hotel Partner to demand a Promotional Placement.

7.1 Payment Collection from Guests All Guest payments for Bookings shall be collected by KhmerRooms via ABA PayWay into a KhmerRooms designated merchant account. By entering into this Agreement, the Hotel Partner authorises KhmerRooms to collect payments on its behalf as a payment intermediary.

7.2 24h Split Disbursement (Primary Method) KhmerRooms will disburse the Hotel Partner's net proceeds — the total Booking amount less KhmerRooms commission — 24h after the Hotel Partner initiates guest checkout through KhmerRooms' hotel dashboard, via the ABA Payout API.

7.3 Fallback Disbursement In the event of a technical failure of the ABA Payout API, KhmerRooms will process disbursement manually within one (1) business day and will notify the Hotel Partner immediately via Telegram or email.

7.4 Bank Account Requirement The Hotel Partner must maintain a valid ABA Bank account in good standing for the receipt of disbursements. The Hotel Partner shall notify KhmerRooms of any changes to their bank account details no less than five (5) business days in advance. KhmerRooms shall not be liable for failed disbursements resulting from incorrect or outdated account information provided by the Hotel Partner.

7.5 Currency All Bookings are transacted, collected and disbursed in United States Dollars (USD). Where the Platform displays an amount in Cambodian Riel (KHR) it is an indicative conversion shown for the Guest's convenience only; it forms no part of the amount charged, the commission, or the sum disbursed to the Hotel Partner.

7.6.1 Tax-Inclusive Listing Prices The Hotel Partner sets a base room rate for each room type, exclusive of tax. To that base rate KhmerRooms adds its service fee, Value Added Tax (VAT) at ten percent (10%) and accommodation tax at two percent (2%), each calculated on the base rate plus the service fee, and displays the resulting sum to the Guest as the final all-inclusive price payable. The Hotel Partner is shown this full breakdown before publishing a rate. Where the rates or bases of those taxes change by law, KhmerRooms will apply the rates then in force.

7.6.2 Commission Calculated on Base Rate KhmerRooms commission, as set out in Article 6, is calculated on accommodation revenue only — the base room rate plus the service fee — and never on VAT or accommodation tax. The taxes are collected from the Guest and disbursed in full to the Hotel Partner together with its net proceeds, for the Hotel Partner to remit under Article 7.6.3.

Illustrative example. The Hotel Partner sets a base room rate of USD 50.00 for one night. KhmerRooms adds a service fee of USD 5.00, giving accommodation revenue of USD 55.00. VAT of USD 5.50 and accommodation tax of USD 1.10 are added, so the Guest pays USD 61.60. At a commission of thirteen percent (13%) KhmerRooms retains 13% of USD 55.00 = USD 7.15, and disburses USD 54.45 to the Hotel Partner — being USD 47.85 of accommodation revenue plus the USD 6.60 of taxes it remits to the relevant authority. Commission plus disbursement equals the USD 61.60 the Guest paid.

7.6.3 Hotel Partner Tax Responsibility The Hotel Partner is solely responsible for calculating, reporting, and remitting all taxes arising from Guest stays to the relevant Cambodian authorities. KhmerRooms does not collect, withhold, or remit taxes on behalf of the Hotel Partner. The Hotel Partner agrees to indemnify and hold KhmerRooms harmless from any claims, penalties, or demands arising from the Hotel Partner's failure to comply with its tax obligations.

8.1 Honour of Confirmed Bookings The Hotel Partner agrees to honour all Bookings through the KhmerRooms Platform. A booking shall be considered confirmed upon KhmerRooms issuing confirmation to the Guest.

8.4 No-Show Procedure If a Guest fails to arrive on the booked date without prior cancellation, the Hotel Partner shall notify KhmerRooms on the same day via the partner dashboard or Telegram. KhmerRooms will apply the Hotel Partner's stated no-show policy and handle any Guest communications.

9.1 Property Standards The Hotel Partner is responsible for maintaining the quality and cleanliness of all rooms and facilities offered to KhmerRooms Guests at a standard consistent with, or exceeding, what is described in the listing. KhmerRooms reserves the right to temporarily suspend a listing following verified Guest complaints, and to conduct periodic in-person quality checks with reasonable prior notice.

This Agreement is non-exclusive. The Hotel Partner is free to list on other booking platforms and to take direct bookings.

A breach of this clause shall entitle KhmerRooms to invoice the Hotel Partner for the commission that would have been due on the redirected booking and may result in suspension of the Hotel Partner's listing.

12.1 Confidentiality Both parties agree to keep strictly confidential all non-public information received from the other party in connection with this Agreement, including but not limited to commercial terms, commission rates, Guest data, platform systems, and business strategies. This obligation survives the termination of this Agreement for a period of three (3) years.

13.1 Initial Term This Agreement commences on the Signing Date and continues for an initial term of twelve (12) months. Thereafter, it renews automatically on a month-to-month basis unless terminated in accordance with this Article.

13.2 Termination by Either Party Either party may terminate this Agreement at any time by providing thirty (30) days' written notice to the other party. Written notice may be delivered by email to the contact addresses in Article 2 and shall be effective upon confirmed receipt.

Termination shall not affect any confirmed Bookings for stays occurring within ninety (90) days of the termination date; the Hotel Partner must honour all such Bookings.

13.4 Effect of Termination Upon termination, the Hotel Partner's listing will be removed from the Platform. Any outstanding disbursements owed to the Hotel Partner for complete Bookings will be settled within seven (7) business days of the termination date.

KhmerRooms' total aggregate liability to the Hotel Partner arising under or in connection with this Agreement shall not exceed the greater of (a) the total commissions received from the Hotel Partner's Bookings during the three (3) months preceding the event giving rise to the claim, or (b) two hundred United States Dollars (USD 200). Limb (b) applies in particular where the event occurs during the Launch Incentive, when no commission has been charged.

Neither party shall be in breach of this Agreement, nor liable for any delay or failure to perform their obligations, where such delay or failure results from events, circumstances, or causes beyond their reasonable control. These include, without limitation: natural disasters, floods, pandemics, acts of God, government orders, national lockdowns, civil unrest, war, or the failure of third-party infrastructure including banking systems.

The affected party shall notify the other in writing as soon as practicable. If the force majeure event continues for more than sixty (60) days, either party may terminate this Agreement without penalty upon fourteen (14) days' written notice.

This Agreement shall be governed by and construed in accordance with the laws of the Kingdom of Cambodia.

In the event of a dispute arising out of or in connection with this Agreement, the parties agree to first attempt resolution through good-faith negotiation between senior representatives of each party, within thirty (30) days of the dispute being raised in writing.

If the dispute remains unresolved after thirty (30) days, it shall be submitted to mediation in Phnom Penh. If mediation is unsuccessful, the dispute shall be referred to the competent courts of Phnom Penh, Kingdom of Cambodia, whose jurisdiction the parties irrevocably accept.

Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, representations, or understandings, whether written or oral.

Amendments. No amendment to this Agreement shall be valid unless made in writing and signed by authorised representatives of both parties, except as otherwise provided herein for KhmerRooms' right to update commission rates and policies upon written notice. Any such update shall remain subject to the absolute limits in Article 6.3, shall require no less than thirty (30) days' written notice, and the Hotel Partner may terminate this Agreement without penalty at any time during that notice period.

No Waiver. The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that party's right to enforce it in the future.

Severability. If any provision of this Agreement is found by a competent court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Assignment. The Hotel Partner may not assign or transfer its rights or obligations under this Agreement without the prior written consent of KhmerRooms. KhmerRooms may assign this Agreement to a successor entity in connection with a merger, acquisition, or reorganisation.

Language. This Agreement is written in English. In the event of any translation, the English version shall prevail.

Notices. All notices required or permitted under this Agreement shall be in writing and delivered by email or Telegram to the contact details set out in Article 2, or through the Platform's partner dashboard, and shall be deemed received upon confirmation of delivery.

18.1 Electronic Execution This Agreement may be executed electronically through the KhmerRooms Platform. Electronic acceptance by the Hotel Partner — completed by entering the authorised representative's full name and position, confirming the authority declaration, and activating the designated acceptance control within the Platform — constitutes a valid and binding signature with the same legal force and effect as a handwritten signature, in accordance with the Law on Electronic Commerce of the Kingdom of Cambodia (2019). No wet-ink signature is required for this Agreement to be enforceable.

18.2 Attribution of Acceptance Any electronic acceptance completed through the Hotel Partner's registered and verified account on the Platform shall be attributed to, and deemed made by, the Hotel Partner. The Hotel Partner is responsible for maintaining the confidentiality and security of its account credentials.

18.3 Authority Confirmation The individual completing electronic acceptance confirms and warrants that they are the Authorized Representative identified in Article 2 and hold full authority to bind the Hotel Partner to this Agreement, consistent with the representations and warranties in Article 11.

18.4 Execution Record Upon electronic acceptance, KhmerRooms will generate and securely retain an execution record comprising: the signer's full name and position, the Hotel Partner's details as entered at registration, the date and time of acceptance (Indochina Time), the network address from which acceptance was made, a unique Acceptance ID, and the version of this Agreement accepted. This execution record, together with the executed copy of this Agreement, constitutes the authoritative record of execution and shall be admissible as evidence of the parties' agreement.

18.5 Copies and Availability A completed copy of this Agreement in PDF format will be delivered to the Hotel Partner's registered email address upon execution, and shall remain available for the Hotel Partner to view and download at any time through the partner dashboard on the Platform.

18.6 Paper Execution Alternative Where the parties so elect, this Agreement may instead be executed by handwritten signature, in counterparts, each of which shall be deemed an original. A scanned or photographed copy of a signed counterpart shall be as valid as the original. Execution by either method set out in this Article 18 shall be equally valid and binding.