KhmerRooms is built and run in Cambodia, and support is local. Most answers are below — if yours isn't, email us at support@khmerrooms.com and a person will reply.
Browse hotels on the Explore page, select your dates and guests, then tap Reserve on the hotel detail page. Follow the checkout steps to confirm your booking.
We accept KHQR (ABA, Wing, and other Cambodian banks).
Go to My Trips, open the booking, and tap Cancel Booking. Refund eligibility depends on the hotel's cancellation policy shown in the booking details.
Refunds are processed within 5–10 business days depending on your payment method. KHQR refunds are typically faster.
Date modifications are not currently available in the app. Please contact the hotel directly or reach us via email to request a change.
After registering, check your inbox for a verification email from KhmerRooms. Click the link inside. If you didn't receive it, use the Resend Verification option on the sign-in page.
KHQR is Cambodia's unified QR payment standard supported by most local banks (ABA, ACLEDA, Wing, and others). Scan the code with your banking app to pay instantly.
After your stay is marked as completed, go to My Trips, open the booking, and tap Write a Review. Rate your experience from 1 to 5 stars.
Yes. We use industry-standard encryption and never share your personal data with third parties without your consent. See our Privacy Policy for details.
Go to Account → Privacy & Security and scroll to the Delete Account section. Your data will be anonymised and you will be logged out permanently.